Known Issues

Posted almost 5 years ago by Mark Callahan

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Mark Callahan Admin

Below is a list of issues the team is aware of and currently working on.

Last updated: 14/05/2026

KNOWN ISSUES

Issue	Workaround
Terms split across two lines not always highlighted/redacted successfully.	Manually adjust / draw redaction boxes where required.
Bulk annotations not displayed in Smartview.	Although not displayed in Smartview, these annotations have actually been applied. Please preview the redacted copy to assess the annotations.
Text select redactions not applying to redacted copies of files.	Apply any manual redactions using the draw redaction box tool.
Exported audit copies of documents exporting redacted copies.	Use the 'Download' button in Smartview to download audit copies of documents directly.
User management: activity logs not loading.	If urgent, please contact us and request a copy of required logs.
Some combined PDF exports not completing and stalling at 55%. This may affect datasets containing complex files with deeply-nested structures.	Use the multiple PDF export option or download large/complex files separately.
Documents containing pages with different sizes or orientations may constrain the redaction workspace in Smartview to the first page’s dimensions. This can prevent interacting with certain areas of other pages.	Upload affected pages separately or as part of a document containing pages of similar dimensions.

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