Known Issues

Posted over 4 years ago by Mark Callahan

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Mark Callahan Admin

Below is a list of issues the team is aware of and currently working on.

Last updated: 30/10/2025

KNOWN ISSUES

Issue	Workaround
Terms split across two lines not always highlighted/redacted successfully.	Manually adjust / draw redaction boxes where required.
Bulk annotations not displayed in Smartview.	Although not displayed in Smartview, these annotations have actually been applied. Please preview the redacted copy to assess the annotations.
Embedded JBIG2 image content is not displayed in redacted version of documents.	Convert the embedded images to a supported file type before uploading. Flatten the document's content before uploading.
Incorrect redaction placement / positioning on redacted copies of documents containing inconsistent page sizes.	Check the Warning Report for any documents that have inconsistent page sizes, and identify which - if any - are affected by this behaviour. Reduce the maximum number of pages (e.g. to 5) in Box Settings and re-upload to increase the chance of consistent page sizes. Manually apply redactions where required.
Search function not garnering results for boxes. Boxes that existed pre-update, but are bulk redacted post-update are not returned in search results.	Manually search for the box.

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