Known Issues

Posted about 5 years ago by Mark Callahan

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Mark Callahan Admin

Below is a list of issues the team is aware of and currently working on.

Last updated: 03/08/2026

KNOWN ISSUES

Issue	Workaround
Terms split across two lines not always highlighted/redacted successfully.	Manually adjust / draw redaction boxes where required.
Bulk annotations not displayed in Smartview.	Although not displayed in Smartview, these annotations have actually been applied. Please preview the redacted copy to assess the annotations.
Documents containing pages with different sizes or orientations may constrain the redaction workspace in Smartview to the first page’s dimensions. This can prevent interacting with certain areas of other pages.	Upload affected pages separately or as part of a document containing pages of similar dimensions.
Export progress bar for combined exports showing incorrect percentages. When using combined PDF export the progress bar mainly displays 99% throughout the process. The process will still be in progress and unlikely to have stalled.	If the export hasn't completed within 5-10 minutes, don't close the export window but let us know and we can check the process is still in progress.

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