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Known Issues

Below is a list issues we are aware of and currently working on.


Last updated: 27/01/2022


Issue

Workaround

‘Re-analyse with AI’ only appears as an option for Boxes / Folders / Files that are selected

Select the relevant item first, or go to ‘Box Settings’ and re-run analysis on the entire Box

Terms split across two lines not always redacted successfullyManually adjust / draw redaction boxes where required

Highlighting in Smartview: on rare occasions words may not be highlighted, contrary to expectations. This may happen particularly where the word is followed by a full stop at the end of the line. This is due to a rendering difficulty in representing files with highlighting in a resource-efficient manner for the browser. This issue is limited to Smartview - as such redaction is still applied to relevant terms through bulk redaction as expected. We welcome all reports of words not being highlighted correctly as they may help us reduce these occurrences; if reporting this issue please can you send a screenshot of the first few letters and adjacent preceding characters as well as the last few letters of the word with any adjacent letters after it.

Manually adjust / draw redaction boxes where required

Bulk redaction is applied to terms not highlighted in Smartview: See above; in Smartview certain terms may not always be redacted under specific conditions.

Do not include these terms in bulk redaction if required