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Knowledge base
Getting Started
Account Set-Up
5
Invitation to Smartbox
Create Account
Password set-up
Multi-factor authentication
Account Lockout
Quickstart
1
Quickstart Guide
User Interface
2
Smartbox Home
Smartbox Icons
Resources
2
Test data
Insights
Settings
Users and Teams
1
Invite and Manage Users
User Settings
4
Enabling & disabling user multi-factor authentication
Multi-factor authentication recovery
Change your password
Resetting your password
Company Settings
1
Enabling and disabling global multi-factor authentication
Smartbox Settings
3
Annotations
Regular Expressions
Dictionaries
Data Management
Importing Data
2
Create a Box
Upload Files
Organising Data
4
Moving files and folders
Deleting folders and files
Item Tagging / Statuses
Box / Folder / File info
Data deduplication
3
Data deduplication
Duplicates Report
Auto-deduplication
Box Settings
3
Box Settings
Analysis Categories
Security Settings
Report
2
Dashboard
Error report
Review & Redaction
Redaction
2
Bulk Redaction
Smartview Redaction
Smartview
4
Smartview
Search Terms
Redacting in Smartview
Applying redaction annotations
Exporting Data
2
Exporting data to desktop
Attaching data to an Information Request
Information Requests
Request Tracker
5
What is Request Tracker?
Dashboard
Step by Step Guide
Data Import
Customising email templates
FAQs
General
16
Are there minimum system requirements for using Smartbox?
Can I connect Smartbox directly to my Office 365 or Google accounts to import data?
Do you offer on-premise solutions?
Do you offer redaction legal services as well?
Do you publish your roadmap?
View all 16
Account
4
How many users can I invite?
I haven't received my email invitation yet?
What activities are logged?
What are the payment terms in Smartbox?
Security
6
Do you do penetration testing?
Do you have failover?
I have lost my second authentication device, how do I log in?
Is Smartbox.ai secure?
What is multi-factor authentication (MFA)?
View all 6
Using Smartbox
16
Can I add my own sets of words to search for?
Can I export my data as a single PDF (bible)?
Can I get a data Report for sub-folders only?
Can I import multiple files at once?
Can I leave notes for my colleagues?
View all 16
Using SAR Tracker
2
Why is there a time delay between sending the SAR results and the email going out?
Can I process an information request without notifications being sent to the subject?
Troubleshooting
12
Having trouble downloading data?
I connected a box to my SAR process - why isn't my data showing?
My folder is stuck processing documents. What should I do?
My redactions aren't perfectly aligned with the text?
The progress bar on my Box is complete, but the indicators on the files are still spinning?
View all 12
Security & Compliance
Security & Compliance
2
ISO27001 Certification
Cyber Essentials Plus Certification
Community forums
Showing recent updates
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Smartbox.ai Forums
Announcements
6
June 2022 Patch Notes
Posted by
Harrison Gowers
,
2 days ago
Last Reply
by Harrison Gowers
2 days ago
May 2022 Patch Notes
Posted by
Mark Callahan
,
about 1 month ago
Last Reply
by Mark Callahan
about 1 month ago
January 2022 Patch Notes
Posted by
Mark Callahan
,
5 months ago
Last Reply
by Mark Callahan
5 months ago
See all 6 topics
Tips and Tricks
0
Feature Requests
0
Report a problem
1
Known Issues
Posted by
Mark Callahan
,
11 months ago
Last Reply
by Mark Callahan
11 months ago