Support Centre

General 15

• Are there minimum system requirements for using Smartbox?
• Can I connect Smartbox directly to my Office 365 or Google accounts to import data?
• Do you offer on-premise solutions?
• Do you offer redaction legal services as well?
• Do you publish your roadmap?

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Account 2

• How many users can I invite?
• I haven't received my email invitation yet?

Security 6

• Do you do penetration testing?
• Do you have failover?
• I have lost my second authentication device, how do I log in?
• Is Smartbox.ai secure?
• What is multi-factor authentication (MFA)?

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Using Smartbox 18

• Can I add my own sets of words to search for?
• Can I export my data as a single PDF (bible)?
• Can I get a data Report for sub-folders only?
• Can I import multiple files at once?
• Can I leave notes for my colleagues?

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Using SAR Tracker 2

• Why is there a time delay between sending the SAR results and the email going out?
• Can I process an information request without notifications being sent to the subject?

Troubleshooting 10

• I connected a box to my SAR process - why isn't my data showing?
• My folder is stuck processing documents. What should I do?
• My redactions aren't perfectly aligned with the text?
• The progress bar on my Box is complete, but the indicators on the files are still spinning?
• Why are my documents not attaching to my SAR process in the Tracker?

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