Support Centre
Welcome
Login
Sign up
Home
Solutions
Forums
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
FAQs
General
16
Are there minimum system requirements for using Smartbox?
Can I connect Smartbox directly to my Office 365 or Google accounts to import data?
Do you offer on-premise solutions?
Do you offer redaction legal services as well?
Do you publish your roadmap?
View all 16
Account
4
How many users can I invite?
I haven't received my email invitation yet?
What activities are logged?
What are the payment terms in Smartbox?
Security
6
Do you do penetration testing?
Do you have failover?
I have lost my second authentication device, how do I log in?
Is Smartbox.ai secure?
What is multi-factor authentication (MFA)?
View all 6
Using Smartbox
16
Can I add my own sets of words to search for?
Can I export my data as a single PDF (bible)?
Can I get a data Report for sub-folders only?
Can I import multiple files at once?
Can I leave notes for my colleagues?
View all 16
Using SAR Tracker
2
Why is there a time delay between sending the SAR results and the email going out?
Can I process an information request without notifications being sent to the subject?
Troubleshooting
12
Having trouble downloading data?
I connected a box to my SAR process - why isn't my data showing?
My folder is stuck processing documents. What should I do?
My redactions aren't perfectly aligned with the text?
The progress bar on my Box is complete, but the indicators on the files are still spinning?
View all 12