My progress bar is stuck, what should I do?

Posted over 3 years ago by Mark Callahan

If the progress bar on your box is stuck you can do any of the following:

  • Contact us and we will investigate and attempt to resolve the issue 
  • Try reprocessing a box or file by opening the options menu for the item and choosing Reprocess
  • Delete and re-upload the problematic file(s) 

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