Troubleshooting (13)

I connected a box to my SAR process - why isn't my data showing?

Modified on Tue, 2 Mar, 2021 at 2:19 PM
My progress bar is stuck, what should I do?

Modified on Tue, 20 Jun, 2023 at 1:11 PM
My redactions aren't perfectly aligned with the text?

Modified on Fri, 19 Feb, 2021 at 5:09 PM
The progress bar on my Box is complete, but the indicators on the files are still spinning?

Modified on Tue, 17 Aug, 2021 at 11:48 AM
Unable to download or open downloaded data?

Modified on Thu, 26 Sep at 10:56 AM
Why are my documents missing letters / broken in Smartview ?

Modified on Tue, 22 Nov, 2022 at 10:23 AM
Why are my documents not attaching to my SAR process in the Tracker?

Modified on Fri, 19 Feb, 2021 at 4:55 PM
Why does it say my data is still processing when the progress bar has completed?

Modified on Thu, 10 Feb, 2022 at 1:03 PM
Why does my analysis progress bar sometimes go backwards?

Modified on Tue, 23 Feb, 2021 at 10:54 AM
Why does my browser become unresponsive or crash?

Modified on Wed, 5 Jun at 9:58 AM