Working on large documents or datasets can be a resource-intensive activity for a browser and computer, which may cause the browser to pop up a message saying the page is unresponsive.
When loading and calculating lots of information at the same time in a browser, particularly when viewing larger documents, computers (especially older or lower spec devices) may struggle to perform these actions and the page could become unresponsive.
For browser-specific troubleshooting please see the following:
- Google Chrome: https://support.google.com/chrome/a/answer/6271277
- Microsoft Edge: https://support.microsoft.com/en-gb/microsoft-edge/what-to-do-if-microsoft-edge-isn-t-working-cc0657a6-acd2-cbbd-1528-c0335c71312a
There are a few general steps you can also try to resolve this behaviour:
- Wait for a few seconds / minutes and see if the page loads. Sometimes it can take a short while to do so.
- Close any other browser tabs or applications not in use. This may reduce the load on your device and give it the resource necessary to complete the operation.
- Check your browser is up to date and running the latest version. Older versions may be incompatible and cause issues.
- Clear your browser cache to free up memory and reduce the load on your device.
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