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Invitation to Smartbox
Users and Teams
Invite and Manage Users
Create and Manage Teams
Enabling & disabling user multi-factor authentication
Multi-factor authentication recovery
Change your password
Resetting your password
Enabling and disabling global multi-factor authentication
Create a Box
Moving files and folders
Deleting folders and files
Item Tagging / Statuses
Box / Folder / File info
What is Report?
List of All Terms
Review & Redaction
Manual Search Terms
Redacting in Smartview
Applying redaction annotations
Exporting data to desktop
Attaching data to an Information Request
What is Request Tracker?
Step by Step Guide
Customising Request Tracker email templates
Are there minimum system requirements for using Smartbox?
Can I connect Smartbox directly to my Office 365 or Google accounts to import data?
Do you offer on-premise solutions?
Do you offer redaction legal services as well?
Do you publish your roadmap?
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How many users can I invite?
I haven't received my email invitation yet?
Do you do penetration testing?
Do you have failover?
I have lost my second authentication device, how do I log in?
Is Smartbox.ai secure?
What is multi-factor authentication (MFA)?
See all 6 articles
Can I add my own sets of words to search for?
Can I export my data as a single PDF (bible)?
Can I get a data Report for sub-folders only?
Can I import multiple files at once?
Can I leave notes for my colleagues?
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Using SAR Tracker
Why is there a time delay between sending the SAR results and the email going out?
Can I process an information request without notifications being sent to the subject?
I connected a box to my SAR process - why isn't my data showing?
My folder is stuck processing documents. What should I do?
My redactions aren't perfectly aligned with the text?
The progress bar on my Box is complete, but the indicators on the files are still spinning?
Why are my documents not attaching to my SAR process in the Tracker?
See all 10 articles