General

Are there minimum system requirements for using Smartbox?
Whilst we do not have a minimum required specification for devices to use Smartbox, we do recommended using a device with at least 8GB RAM. As a clou...
Tue, 9 Nov, 2021 at 2:06 PM
Can I connect Smartbox directly to my Office 365 or Google accounts to import data?
Not yet. At the moment we only support drag & drop importing of data, but connectors are planned for development soon.
Mon, 6 Sep, 2021 at 2:51 PM
Do you offer on-premise solutions?
Smartbox.ai is only available as a cloud service. However, we do offer Private Cloud hosting with dedicated infrastructure on a dedicated network within ...
Thu, 16 Dec, 2021 at 2:10 PM
Do you offer redaction legal services as well?
We offer the full end-to-end Data Management, Review, Redaction and Disclosure package, performed by fully qualified lawyers at highly competitive rates....
Mon, 6 Sep, 2021 at 2:52 PM
Do you publish your roadmap?
We're a young company and listen carefully to our customers, often that means changing our plans to bring in features that really matter to clients....
Mon, 6 Sep, 2021 at 2:52 PM
Do you support email threading and deduplication?
We do support deduplication of data.  Email threading is a feature we will be looking to introduce in the future.
Tue, 7 Sep, 2021 at 11:59 AM
Does Smartbox.ai support email attachments?
Yes - all email attachments are extracted from emails and placed in a subfolder of the same name, where they are analysed independently. This he...
Mon, 6 Sep, 2021 at 2:54 PM
Does Smartbox.ai support OCR?
Yes, scanned PDFs are automatically OCR'd when they are uploaded. OCR documents are effectively treated the same in Smartbox as any other suppor...
Tue, 7 Dec, 2021 at 9:35 AM
How long does it take to process data?
We generally try and process any reasonable volume of data within a few minutes, but larger datasets are likely to take longer.  However this can ...
Mon, 6 Sep, 2021 at 2:54 PM
How many files are in a GB?
Typically approximately 5,000 emails and/or documents make up 1GB.
Mon, 6 Sep, 2021 at 2:55 PM