File errors

Posted about 1 month ago by Harrison Gowers

Files may fail to process for a number of reasons. Any file that cannot be processed for any reason will be marked with an exclamation mark (!) and listed in the box's Error Report.

Below is a list of the various error messages that will accompany any files that fail to process and the recommended action to take.

Error messageCauseRecommended action
Failed to convertThe file failed all conversion attempts and retriesReprocess
Unsupported fileThe filetype is not supportedDelete if not required
Unsupported spreadsheetSpreadsheets >10 pages are not supportedDownload original, extract relevant data and re-upload
Does not existThe file content or extension does not existLocate original file and take remedial action
Password protectedThe file is encrypted with a passwordDownload original, enter password, remove encryption and re-upload

Managing error files >>>

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