Error report

Posted almost 2 years ago by Mounia Kechtam

Any file that fails to process will be marked with a red exclamation mark (!) and listed in the Error Report. This report is generated once a Box has finished processing and provides the tools to manage these files.


Error Report location

Once a Box has a finished processing you can access the Error Report:

  1. Navigate to 'Report' from either the Box options menu on the homescreen or the Report tab on the navigation bar within a Box.
  2. Click the 'Error report' sub-tab to open the report

In the Report you will see a list of file names, their location and an error message.

Error messages

Error messageCauseRecommended action
Failed to convertThe file failed all conversion attempts and retriesReprocess
Unsupported fileThe filetype is not supportedDelete if not required
Unsupported spreadsheetSpreadsheets >10 pages are not supportedDownload original, extract relevant data and re-upload
Does not existThe file content or extension does not existLocate original file and take remedial action
Password protectedThe file is encrypted with a passwordDownload original, enter password, remove encryption and re-upload

Managing errors

The Error Report has 3 functions to help you manage your failed files:

  • Delete
  • Reprocess
  • Download

To perform these functions, use the checkboxes on the left-hand side to select the file(s) you wish to action and click one of the 3 icons.

The actions to take will depend on the files and the scenario, but our recommended steps are:

  1. Reprocess to try the files again.
  2. Download any files that have failed again to assess them and / or extract relevant data from.
  3. Delete any files that are not relevant to your current request or project.

Please note: files with errors will still be disclosed if included in the data selected for export / disclosure.

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