Error report

Posted almost 2 years ago by Mounia Kechtam

Any file that fails to process will be marked with a red exclamation mark (!) and listed in the Error Report. This report is generated once a Box has finished processing and provides the tools to manage these files.

TABLE OF CONTENTS

Error Report location
Error messages
Managing errors

Error Report location

Once a Box has a finished processing you can access the Error Report:

Navigate to 'Report' from either the Box options menu on the homescreen or the Report tab on the navigation bar within a Box.
Click the 'Error report' sub-tab to open the report

In the Report you will see a list of file names, their location and an error message.

Error messages

Error message	Cause	Recommended action
Failed to convert	The file failed all conversion attempts and retries	Reprocess
Unsupported file	The filetype is not supported	Delete if not required
Unsupported spreadsheet	Spreadsheets >10 pages are not supported	Download original, extract relevant data and re-upload
Does not exist	The file content or extension does not exist	Locate original file and take remedial action
Password protected	The file is encrypted with a password	Download original, enter password, remove encryption and re-upload

Managing errors

The Error Report has 3 functions to help you manage your failed files:

Delete
Reprocess
Download

To perform these functions, use the checkboxes on the left-hand side to select the file(s) you wish to action and click one of the 3 icons.

The actions to take will depend on the files and the scenario, but our recommended steps are:

Reprocess to try the files again.
Download any files that have failed again to assess them and / or extract relevant data from.
Delete any files that are not relevant to your current request or project.

Please note: files with errors will still be disclosed if included in the data selected for export / disclosure.