Request Tracker

What is Request Tracker?
The Smartbox Request Tracker is an application for completing Subject Access and other Information Requests. This consists of a workflow for tracking the...
Mon, 27 Jun, 2022 at 1:23 PM
Dashboard
The Dashboard provides an overview of your current and historical Information Requests and their key stats. Below the analytics panels, you...
Mon, 27 Jun, 2022 at 1:23 PM
Step by Step Guide
1. Create a new request Click New Request from the Request Dashboard or from the application menu in the top left of your window. Enter the ...
Mon, 27 Jun, 2022 at 1:24 PM
Data Import
Once you reach the Data stage of the Request Tracker, to import your files from Smartbox you must carry out the following steps: 1. Change the "...
Fri, 24 Jun, 2022 at 9:32 AM
Customising email templates
The emails that are sent out as notifications to the data subject in the Request Tracker can be customised to better reflect your organisation's pro...
Wed, 2 Mar, 2022 at 3:20 PM