Security

Do you do penetration testing?
Absolutely - newly emerging threats are scanned in real-time and we run monthly scans on our entire environment using a third party company. 
Mon, 6 Sep, 2021 at 3:04 PM
Do you have failover?
Our systems automatically fail over within region to provide maximum reliability. We will NEVER fail over to other countries as this would violate data p...
Mon, 6 Sep, 2021 at 3:01 PM
I have lost my second authentication device, how do I log in?
If you lose the phone you use as your second authenticator, you must use the recovery codes provided to you when you first set up your account to reset m...
Mon, 6 Sep, 2021 at 3:01 PM
Is Smartbox.ai secure?
Of course. We have the following security practices and certifications: All data is encrypted in motion and at rest using AES-256 encryption standard Ou...
Thu, 16 Dec, 2021 at 2:20 PM
What is multi-factor authentication (MFA)?
MFA helps safeguard user accounts by requiring more than one authentication method to confirm the person logging in is who they say they are. In the case...
Mon, 6 Sep, 2021 at 3:02 PM
Will my data be kept in-country?
Yes your data will be kept in the data centre in the jurisdiction you requested when signing up to Smartbox.
Mon, 6 Sep, 2021 at 3:04 PM