The progress bar on my Box is complete, but the indicators on the files are still spinning?

Posted about 3 years ago by Mark Callahan


Sometimes it can take a few moments for the spinners on the individual files to catch up or, very occasionally, your files complete but do not realise it.


There are a couple of methods to remedy this:

 

1. Go to Box Settings and choose Run Analytics to force the AI to refresh results. 


2. Upload another file(s) to the same or different box. This can push hanging files through to a completed state if they haven't done so automatically.


3. If neither of these work, please contact us.

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