The progress bar on my Box is complete, but the indicators on the files are still spinning?

Posted about 3 years ago by Mark Callahan

Sometimes it can take a few moments for the spinners on the individual files to catch up or, very occasionally, your files complete but do not realise it.

There are a couple of methods to remedy this:


1. Go to Box Settings and choose Run Analytics to force the AI to refresh results. 

2. Upload another file(s) to the same or different box. This can push hanging files through to a completed state if they haven't done so automatically.

3. If neither of these work, please contact us.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article