Sometimes it can take a few moments for the spinners on the individual files to catch up or, very occasionally, your files complete but do not realise it.
There are a couple of methods to remedy this:
1. Go to Box Settings and choose Run Analytics to force the AI to refresh results.
2. Upload another file(s) to the same or different box. This can push hanging files through to a completed state if they haven't done so automatically.
3. If neither of these work, please contact us.