Having trouble downloading data or opening data downloaded from Smartbox?
TABLE OF CONTENTS
Issues downloading
Download is failing
With larger downloads certain operating systems and browsers are more susceptible to network interruptions, which may cause your download to fail. If this occurs our recommendation is to use a third party download manager compatible with your device, such as Folx, Filezilla or Free Download Manager. A download manager will ensure your download is not interrupted by any network or device issues.
Once you have installed a download manager:
| (1) Right click on Download, and copy the URL. |  |
| (2) Paste it into your download manager and hit Download. |  |
(3) This will begin the process and should prevent it from being cut off from any interruptions. |  |
Issues opening downloads
Unable to open downloaded zip file
Larger data volumes result in a larger exported zip file and the default unarchiving applications installed on Windows and MacOS devices may not be capable of extracting these larger files and / or return an error.
If this occurs our recommendation is to try one of the following:
- Unzip the file in Terminal (MacOS) or Command Prompt (Windows).
- Use a third party application such as "The Unarchiver", "7 Zip" or "WinZip".
If the issue persists please get in touch.
Download doesn't include a file extension
 |  |
Occasionally downloaded data will be stored on your device without a file extension. This is most common when using Safari but can be easily fixed by renaming the file and manually adding the extension ".zip" to the end of the file name, or trying to download using a different browser.
N.B. Any mention of third parties in this article is done so only for your convenience. Any use of third party links or software will be done so entirely at your own risk.
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