Support Centre

WHAT'S NEW?

Data deduplication

• All duplicate data is now identified and marked by an indicator
• This functionality enables users to choose whether to delete duplicates automatically or manage duplicates on an individual basis
• This has huge time-saving potential when working with medium to large datasets

New file types supported

• .msg
• .mbox

UPGRADES

Extraction / unpacking speed of compressed files improved

• Large compressed files (e.g. .zip or .pst) are extracted much quicker than previously
• This means users can begin working with their data in Smartbox sooner

Request Tracker changes

• Added the ability to delete requests from the dashboard
• Introduced option to reject an ID verification submission and request another

Smartview redaction optimisation

• Work has been done to improve the accuracy / alignment of redaction boxes that are applied in Smartview
• The accuracy of these boxes was previously very reliant on users’ computer and browser performance capacity

Server optimisation

• Implemented server changes to provide a more stable and responsive service

FIXES

• Folders can now be moved to the top level of a Box
• Resolved issue where ‘Download original’ of a file would export an empty file
• Occasionally drawn redaction boxes would be removed during application of bulk redaction within Smartview
• Uploading compressed data with a double file extension no longer creates a conflict and fails
• File thumbnails no longer disappear following move operations
• Fixed issue where folder file counts would sometimes not update following move operations
• Compressed files containing square brackets [ ] in filename no longer fail during upload
• Compressed files with double file extension in filename no longer fail during upload