Support Centre

WHAT'S NEW?

Bulk Redaction page re-design

• To improve user experience the bulk redaction page has been overhauled
• Pagination has been implemented to improve load times and prevent browser hanging
• Users are no longer required to 'unlock' the page to make redaction adjustments
• A search function has been added

Error Report

• To improve a user's ability to troubleshoot their data, an error report is generated after data has been processed
• This provides a list of files that have failed to process and the reasons for this
• From the report files can be retried or deleted

Data download indicators

• During data download from Smartbox to desktop there was no indication that it was taking place
• Indicators showing download progress have now been implemented

UPGRADES

File names included in search

• Previously searching in a box was only applied to file content

General UI improvements

FIXES

• Request Tracker data import is no longer cut off by network interruptions
• Fixed issue where Box options would not unlock after processing was complete