Ticket Archive

Posted 3 months ago by Harrison Gowers

TABLE OF CONTENTS

Archive a ticket

Once a ticket has been completed it can be archived and removed from the Dashboard. Only tickets with the "Completed" status can be archived.

From the Dashboard

Click on the status drop-down of a ticket.
Change the status from "Completed" to "Archived".
The ticket will no longer be displayed in the Dashboard but will instead be in the Archive.

Note: once a ticket has been archived it cannot be re-opened.

The Archive is accessed from the navigation menu.

From the archive you can:

Review tickets: click on a ticket and navigate through the various completed steps to review it.

Delete a linked box: If you need to erase the data from a ticket click the options button and then "Delete box".