Dashboard

Posted 3 months ago by Harrison Gowers

TABLE OF CONTENTS

Accessing the Dashboard

From Smartbox home, open the application navigation menu and select "Dashboard" under "Workflows".
This leads to the Workflow Dashboard where a list of open tickets will be displayed.

The Dashboard is the area from which tickets are created, processed and managed.

1. The number of tickets currently open.

2. Average time between opening and archiving tickets.

3. Tickets opened on a month by month basis.
4. List of open tickets.

1. Create a new ticket.

2. Change number of items displayed.

3. Download a Dashboard report.

4. Search for tickets.

5. Change ticket status

The following information is displayed for each ticket:

ID	The ticket name and number (sequential from 000001)
Owner	The user assigned to the ticket
Workflow	The workflow template assigned to the ticket
Received	The opening date of the ticket
Time frame	Number of days remaining to complete the request
Box	Indicates the status of the box linked to the ticket
Progress	The amount of completion progress on the ticket
Status	Whether the ticket is Open, Archived or Closed