What Service Level Agreements (SLAs) are in place?

Modified on Tue, 09 Aug 2022 at 04:24 PM


Unless agreed otherwise all contracts include the following support SLAs:


PRIORITYFIRST RESPONSE TIMERESOLUTION TIME
Urgent2h1d
High8h4d
Medium2d10d
Low2d20d


N.B. all timescales apply to business hours only

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