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            What Service Level Agreements (SLAs) are in place?

            Posted over 2 years ago by Harrison Gowers

            Unless agreed otherwise all contracts include the following support SLAs:


            PRIORITYFIRST RESPONSE TIMERESOLUTION TIME
            Urgent2h1d
            High8h4d
            Medium2d10d
            Low2d20d


            N.B. all timescales apply to business hours only

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