My folder is stuck processing documents. What should I do?

Modified on Mon, 14 Mar 2022 at 05:18 PM

If a file or folder is stuck you can try reprocessing it by opening the options menu for the item(s) and choosing Reprocess. This will reattempt the conversion and analysis operations.

You could, however, also simply remove the file and try again. If the issue persists please get in touch and we will work with you to ensure the document is handled correctly.

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