Unable to download or extract / open data?

Posted about 2 years ago by Harrison Gowers

Having trouble downloading data or opening downloaded data from Smartbox?


If your download is failing:

With larger downloads certain operating systems and browsers are more susceptible to network interruptions, which may cause your download to fail. If this occurs our recommendation is to use a third party download manager compatible with your device, such as Folx, Filezilla or Free Download Manager. A download manager will ensure your download is not interrupted by any network or device issues.

Once you have installed a download manager:

- Right click on Download, and copy the URL.

Paste it into your download manager and hit Download.

This will begin the download and prevent it from being cut off from any interruptions.

If your download manager doesn't include a file extension:

Occasionally downloaded data will be stored on your device without a file extension. This is more common on MacOS but can be easily fixed by renaming the file and manually adding the extension ".zip" to the end of the file name. 


If your downloaded zip extraction fails:

Larger data volumes result in a larger exported zip file and the default unarchiving applications installed on Windows and MacOS devices may not be capable of extracting these larger files and / or return an error. 

If this occurs our recommendation is to unzip the file in Terminal (MacOS), open with Command Prompt (Windows), or use a third party application such as "The Unarchiver", "7 Zip" or "WinZip".

If the issue persists please get in touch.

N.B. Any mention of third parties in this article is done so only for your convenience. Any use of third party links or software will be done so entirely at your own risk.

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